Frequently Asked Questions
Everything you need to know about Trippy Tribe's glow-in-the-dark fashion
How do the glow-in-the-dark effects work?
Our glow-in-the-dark products use advanced photoluminescent technology that absorbs light during the day and emits a bright, long-lasting glow in darkness.
How to activate:
- Expose your clothing to any light source (sunlight, room lights, phone flashlight)
- Charge for just a few minutes to get hours of glow
- The brighter the charging light, the longer and brighter the glow
- LED lights and sunlight work best for charging
Glow duration: Typically 4-8 hours of visible glow, gradually fading overnight.
What's the difference between glow-in-the-dark and UV-reactive?
Glow-in-the-Dark: Absorbs light and glows in complete darkness without any additional light source. Perfect for nighttime events, camping, or just looking awesome in the dark!
UV-Reactive (Blacklight): Glows brightly under UV/blacklight but may not be visible in complete darkness. Amazing for parties, clubs, festivals, and events with blacklight.
Our Special Products: Many of our items combine both technologies - they glow in the dark AND react to blacklight for maximum impact!
How long does the glow effect last?
The glow effect varies depending on several factors:
- Initial brightness: 2-4 hours of bright, visible glow
- Gradual fade: 4-8 hours total visibility
- Charging time: Longer light exposure = longer glow
- Light source: LED/sunlight charges better than incandescent
Product lifespan: With proper care, the glow effect lasts for years! Our photoluminescent inks maintain their properties through hundreds of charge cycles.
How do I wash my glow-in-the-dark clothing?
Washing instructions to preserve glow effects:
- Machine wash cold (30°C or below)
- Turn garment inside out before washing
- Use mild detergent - avoid bleach or fabric softener
- Gentle cycle only - no heavy agitation
- Air dry or low heat - high heat can damage glow properties
Pro tip: Wash with similar colors and avoid washing with items that have zippers or rough textures that could damage the print.
Can I iron my glow-in-the-dark clothes?
Yes, but with special care:
- Turn inside out - never iron directly on the glow design
- Low heat setting - high heat can damage the glow properties
- Use a pressing cloth - place a thin fabric over the design area
- Brief contact only - don't linger in one spot
Best practice: Hang dry properly to minimize wrinkles, or use a steamer instead of an iron when possible.
How long does shipping take?
Sri Lanka (Domestic):
- Standard: 3-7 business days (LKR 500)
- Express: 1-3 business days (LKR 1,200)
- Same Day: Negombo area only (LKR 800)
- Free shipping: Orders over LKR 5,000
International:
- Asia Pacific: 7-14 days ($15-25 USD)
- Europe & USA: 10-21 days ($25-45 USD)
- Rest of World: 14-28 days ($35-55 USD)
How do you package glow-in-the-dark items?
Special packaging for glow products:
- Light protection: Items are packed in opaque bags to preserve "charge"
- Secure wrapping: Eco-friendly materials protect from moisture and damage
- Discreet packaging: No external branding for privacy
- Gift options: Beautiful packaging available for special occasions
Tip: When you receive your package, expose items to light for a few minutes to see the full glow effect!
What is your return policy?
14-day return policy:
- Timeframe: 14 days from delivery date
- Condition: Items must be unused with original tags
- Packaging: Original packaging preferred but not required
- Proof: Order confirmation or receipt needed
Cannot be returned:
- Custom or personalized items
- Items that have been worn or washed
- Sale items marked "Final Sale"
Free exchanges: Size or color exchanges within 14 days at no extra cost!
What payment methods do you accept?
Available payment methods:
- Credit/Debit Cards: Visa, Mastercard, American Express
- Bank Transfers: Direct bank transfer (1-3 business days)
- Digital Wallets: PayPal, Google Pay, Apple Pay
- Cash on Delivery: Available for Sri Lankan orders (small handling fee)
- Buy Now, Pay Later: Available for orders over LKR 10,000
Security: All payments are processed through secure, encrypted channels. We never store your payment information.
Can I modify or cancel my order?
Order modifications:
- Before processing: Contact us within 2 hours of placing order
- Changes allowed: Size, color, quantity, shipping address
- Cancellations: Free cancellation within 2 hours
- After processing: Changes may incur additional fees
Contact us immediately: Email info@trippytribe.lk or call +94 77 123 4567 with your order number.
How do I choose the right size?
Our sizing guide:
- Check size chart: Available on each product page
- Measure yourself: Chest, waist, and length measurements
- Fit preference: Our items tend to run slightly relaxed
- Between sizes? Size up for comfort, down for fitted look
Size exchange: Free size exchanges within 14 days if the fit isn't right!
Pro tip: Check customer reviews for fit feedback from other buyers.
Do your clothes shrink after washing?
Minimal shrinkage with proper care:
- Pre-shrunk fabric: Most items are pre-treated to minimize shrinkage
- Cold wash only: Hot water causes most shrinkage
- Air dry preferred: High heat in dryers can cause shrinkage
- Expected shrinkage: Less than 3% when care instructions are followed
If shrinkage occurs: Contact us within 30 days for a replacement or refund.
Are your products safe and eco-friendly?
Safety and sustainability:
- Non-toxic inks: All glow materials are certified safe for skin contact
- Eco-friendly printing: Water-based inks with minimal environmental impact
- Quality fabrics: Ethically sourced cotton and blends
- Packaging: Recyclable and biodegradable materials when possible
- Certifications: OEKO-TEX and CPSIA compliant
Safe for everyone: Our products are safe for children, adults, and pets!
Can I request custom designs?
Custom design services:
- Individual custom orders: Minimum order varies by complexity
- Bulk orders: Great rates for 10+ items with same design
- Corporate orders: Company logos and branded merchandise
- Event merchandise: Weddings, parties, festivals
- Lead time: 2-4 weeks depending on complexity
Get started: Email us at custom@trippytribe.lk with your ideas and we'll send a quote!
Do you offer gift services?
Perfect for gifts:
- Gift wrapping: Beautiful packaging with ribbon (LKR 300)
- Gift messages: Personalized notes included free
- Gift cards: Available in various denominations
- Direct shipping: Send gifts directly to recipients
- Gift receipts: Prices hidden on packing slips
Popular gifts: Our glow-in-the-dark items make unforgettable birthday, holiday, and special occasion gifts!
What if my item stops glowing?
Troubleshooting glow issues:
- Recharge properly: Expose to bright light for 10-15 minutes
- Check light source: LED lights and sunlight work best
- Room darkness: Ensure you're in complete darkness to see glow
- Age of item: Glow may weaken slightly over many years
- Washing damage: Hot water or harsh chemicals can affect glow
Still not working? Contact us for a free replacement if the item is less than 1 year old and properly cared for.
No matching questions found
Try different keywords or browse our categories above.
Can't find what you're looking for? Contact our support team!
Still Have Questions?
Our friendly support team is here to help with anything you need to know about our glow-in-the-dark products!